Privacy PolicyLast updated on 01/11/2023

Privacy Policy

Thank you for choosing RoamFree ("us", "we", or "our"). RoamFree is committed to providing quality services to you and this policy outlines our ongoing obligation to you in respect of how we manage your Personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at Office of the Australian Information Commisioner

1. Information We Collect

We may collect various types of information to provide and improve RoamFree. The types of information we collect include:

1.1 Account Information:

When you sign up for an account, we collect personal information such as your name, email address, and organization details. This information is used for account creation, user authentication, and customer support purposes.

1.2 Usage and Performance Data:

We collect data about how you interact with RoamFree, including usage patterns, feature preferences, and performance metrics. This helps us enhance the functionality and optimize the performance of RoamFree.

1.3 Payment Information:

If you make payments for RoamFree services, we may collect payment details, billing information, and other transaction-related data to process payments and manage subscriptions.

1.4 Communication Data:

We may collect information from your communications with us, such as support requests, inquiries, and feedback, to provide you with better service and support.

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Providing and Enhancing RoamFree:

We use your information to deliver, maintain, and improve the functionality of RoamFree, ensuring the best user experience.

2.2 Customer Support:

We may use your information to respond to your inquiries, troubleshoot issues, and provide technical support.

2.3 Analytics:

We analyze usage data to understand user behavior, preferences, and trends. This helps us identify areas for improvement and feature enhancements.

2.4 Communication:

We may use your email address to send important notifications, updates, and announcements related to RoamFree. You can opt out of non-essential communications.

2.5 Legal Compliance:

We may use your information to comply with legal obligations, enforce our terms of service, and respond to legal requests.

3. Data Security

We take appropriate measures to protect your data from unauthorized access, disclosure, or loss. We use industry-standard security practices, including encryption, access controls, and regular security assessments.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in delivering RoamFree, subject to strict confidentiality agreements.

5. Your Choices

You can access, update, or delete your personal information by logging into your account settings. You can also choose to unsubscribe from non-essential communications.

6. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy as RoamFree evolves. We will notify you of significant changes through the contact information you provide or through prominent notices on our website.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at

By using RoamFree, you agree to the terms outlined in this Privacy Policy.

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c/o:BONSELLA ‘Quayside’ G10, 50 Eastlake Parade KINGSTON, ACT Australia 2640